This policy applies to the VPNName marketing website and user panel. It explains how data is handled when providing cross-border access and network acceleration subscriptions. Third-party payment pages and external websites follow their own privacy policies; please review those policies before using the relevant features.
Account and Order Information
No email address is required; an account can be created with a username and password. An email address is not required to open an account, and this service does not make providing one a condition of account creation. The username identifies the account, and the password is used for login verification. Do not send passwords or login credentials in support tickets.
This service processes account identifiers, plan status, data usage, order amounts, payment status, and transaction reference information to provide subscriptions, verify payments, and handle refunds. Data usage is used for billing and does not represent a record of browsing activity. Descriptions and attachments that users choose to submit in support tickets are used only to address the relevant issue; please remove personal information unrelated to the issue before submitting.
Scope of the No-Logs Policy
VPNName does not log which websites users visit, and does not store browsing history, destination URLs, accessed content, or DNS query history. It does not create user network activity profiles that can be searched later.
Temporary states needed to establish and maintain a connection are used only to process current communications and are not retained as a persistent connection history. After a connection ends, records linking source addresses, destination addresses, and connection times for reconstructing an individual's browsing activity are not retained. Account, order, and billing data is processed separately from the network activity logs described above.
Site Analytics and Local Storage
Website analytics help us understand page visits, referral sources, and button usage so we can assess whether navigation and content are effective. Analytics cover interactions on this website only and do not extend to other websites users visit through international routes. Passwords, subscription credentials, and support ticket contents should not be sent to analytics systems.
Cookies and browser local storage may be used to maintain necessary sessions, preserve login status, and save language preferences. They are not used to store users' browsing histories. Users can restrict cookies or clear local storage in their browser settings. After clearing them, users may need to log in again or reselect preferences, but this does not delete their account or orders from the server.
Third-Party Payments and Data Sharing
This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party provider or network, which may handle transaction data according to its own rules. VPNName uses information associated with the order and payment result to verify transactions and does not ask users to provide their payment account passwords to customer support.
This service does not sell personal data. When sharing data is necessary to complete a payment, respond to a user request, or meet applicable legal obligations, only the information relevant and necessary for that purpose is provided. Once users visit a third-party page, the scope of data processing and their rights are governed by that party's published policy.
Data Retention and Deletion Requests
Account data is retained while the service is provided and for any necessary follow-up. Order and payment records are retained for as long as necessary for reconciliation, refunds, dispute resolution, and applicable legal requirements. Support ticket data is cleared after the issue is resolved and any necessary review is complete. Analytics that are no longer needed should be deleted or aggregated; indefinite retention is not the default.
To access, correct, or delete account data, log in to the user panel and submit a request through the support ticket portal. This service will verify account ownership and explain the scope of processing. If data must be retained temporarily due to an open order, dispute, or legal obligation, the reason will be explained. Deleting an account may affect subscription delivery, so please confirm your plans for continued use first.
Policy Updates and Questions
When this policy changes, this page will be updated along with the last-updated month at the top. Important changes to processing purposes or the scope of data will be announced on the website or in the user panel. Where separate consent is required, updating this page does not replace the consent process.
If you have questions about privacy practices, submit a support ticket through the user panel and describe the feature and request involved. For service usage rules, see the Terms of Service. For refund request rules, see the Refund Policy.